Customizing review invite templates is a feature available on the Standard plan or higher. Customizing can only be done on the desktop app, not on IOS or Android.
To customize your templates:
- Go to the Campaigns page in NiceJob
- Click 'See all messages in this campaign'
- Click 'Edit' next to the message you want to edit
- Edit the message and then click 'Save'
The last template you use becomes the default template for the next review invite you send.